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The bug only affected the commercial ZoneAlarm Pro and the Security suite.
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The problem was replicated in Zone Labs' security lab and was fixed within five hours, according to a news posting on the Zone Labs Web site. Zone Labs finally discovered the bug after customers began reporting crashes.
ZONEALARM SECURITY SUITE UPDATES UPDATE
The faulty update was made available at around 4 p.m. About three million people use ZoneAlarm Pro and ZoneAlarm Security Suite worldwide, according to ZoneLabs. Opting for ZoneAlarm's Internet Security Suite (39.95) gets you everything in the free build, plus more frequent antivirus updates (hourly vs only daily for the free edition), parental controls and technical support available 24/7. ZoneAlarm Internet Security Suite, ZoneAlarm Pro and ZoneAlarm users with automatic updates have received the patch through a product update. "Around 50,000 users experienced crashes", he added. Users configured to receive manual updates should use the Check For Update option see the Recommended Actions section below. "The majority of customers who experienced the crashes were in Asia, due to the fact it was morning there when the update was first made available to users who were starting up their PCs", said Gregor Freund, general manager of Zone Labs.
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A bug in a Zone Labs update caused the popular ZoneAlarm firewall to crash late Thursday for about 50,000 users of ZoneAlarm Pro and ZoneAlarm Security Suite products.